Terms of Service

Shipping Policy

1. General Information

Processing Time: Orders are processed within 5-7 business days after full payment is received (these are estimated timeframes and are not guaranteed). Orders are shipped from our fulfillment centers across the U.S., depending on item location. If there are any unforeseen shipping delays, you will be notified via email with an updated shipping estimate. Once a package leaves our facility, we have no control over delivery issues, including missed delivery attempts or problems with the provided shipping address. For any delivery concerns, please contact the carrier directly using the tracking information provided.

In accordance with SEUYCO's fraud protection policies, all items must be shipped to the address listed during checkout. 

Shipping Carriers: We use all major carriers (UPS, FedEx, USPS, etc.). Requests to ship via a specific carrier can be made but may incur additional fees. Items shipped to a PO Box must use USPS. Once a package leaves our facility, SEUYCO is not responsible for any delays, losses, or damages during transit.

2. Shipping Rates & Delivery Estimates

• Domestic Shipping: SEUYCO offers free domestic shipping to the 48 contiguous states on many items (see exclusions below). Shipping to Alaska or Hawaii will be calculated and added to your order after checkout. Certain products are excluded from free shipping due to size, weight, value, or special handling requirements. Examples include:
• Oversized items (furniture, large artwork)
• High-value items (fine jewelry, rare collectibles) requiring additional insurance
• Fragile items (glassware, antiques) needing special handling

Shipping costs for these items will be displayed at checkout. If you have any questions, please contact customer service.

• International Shipping: We ship to select international destinations. International shipping charges are calculated at checkout, and delivery times vary based on location and customs processing.

3. Shipping Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number(s). The tracking number will be active within 72 hours.

4. Customs, Duties, and Taxes

SEUYCO is not responsible for any customs duties, taxes, or fees applied to international orders. These fees are the customer’s responsibility. Refusal to pay these fees will result in the item being abandoned or returned to sender, and in either case, the customer forfeits the purchase unless reshipment fees are paid.

5. Damages

SEUYCO is not liable for any products damaged or lost during shipping. If your order is damaged upon arrival, please contact the carrier or our support team within 3 days of delivery to file a claim. Be sure to save all packaging and damaged goods and provide photos for the claim process.

6. Returns & Refunds

Returns and exchanges are accepted only if the item is defective. If you receive a defective item, contact us at support@seuyco.com with details and images of the defect. We will review and provide instructions for return if approved. Once the return is approved, you can send the item to:

SEUYCO
207 W Millbrook Road, Suite 210, Raleigh, NC 27609

Payment Policy

1. Accepted Payment Methods

We accept the following forms of payment:

• American Express (AMEX)
• Discover
• MasterCard
• Visa
• PayPal
• Bank wire transfers

Please note: If paying by credit card, a surcharge may apply, which will not exceed our cost of acceptance. Payments made via e-check or ACH typically take 5-7 business days to clear.

LIABILITY AND LIMITED WARRANTY

1. Liability: The buyer expressly agrees that (i) neither SEUYCO nor the seller shall be liable, in whole or in part, for any special, indirect, or consequential damages, including, without limitation, loss of profits, and (ii) the buyer's damages, if any, are limited exclusively to the original purchase price paid for the lot.
2. Limited Warranty: ALL PROPERTY IS SOLD AS IS. Neither the seller, SEUYCO, nor its associates make any representation, express or implied, warranty (including merchantability and fitness), or guarantee regarding the condition, age, size, provenance, medium, signature, inscription, exhibition history, importance, rarity, country of origin, genuineness, historical relevance, monetary or other value, framing or lack thereof, mounting, conservation, coloring, palette, inscription, edition, style, label, or other descriptor. No statement in the catalog, brochures, website, bill of sale, invoice, any supplementary material, or statements by any SEUYCO employee shall be deemed a warranty, representation, or assumption of liability.
3. Descriptions: No warranty, whether express or implied, is made with respect to any description contained in this auction or any second opinion. Any description of the items or second opinion is provided as a courtesy for identifying the items for those bidders who do not have the opportunity to view the lots in person, and no description of items has been made part of the basis of the transaction or has created any express warranty that the goods would conform to any description made by the auctioneer. Color variations can be expected in any electronic or printed imaging and are not grounds for the return of any lot.
4. Estimates: All estimates provided are carefully considered opinions of SEUYCO's specialists and are merely suggested guidelines for interested buyers. Buyers must be aware that all property sold is subject to fluctuating values depending on the subjective interests of collectors and a wide variety of other uncontrollable factors. The lots auctioned may sell at prices above, within, or below estimate.