Chargeback & Fraud Prevention Policy

Chargeback & Fraud Prevention Policy

Last Updated: 12/02/2025

SEUYCO takes fraud prevention seriously to protect our customers, consignors, and marketplace integrity. By purchasing through SEUYCO, you agree to the following policies.

1. Fraud Screening

All orders are screened using automated and manual fraud detection tools. Orders may be placed on hold or canceled if risk indicators are detected, including:

  • Mismatched billing and shipping addresses
  • High-risk payment scores
  • Suspicious order patterns
  • Refusal to provide verification when requested

SEUYCO reserves the right to cancel any order suspected of fraudulent activity.

2. Address Verification Requirements

To prevent fraud, SEUYCO cannot:

  • Change the shipping address after payment
  • Reroute shipments
  • Ship to addresses not provided at checkout

Attempting to bypass these protections may result in order cancellation.

3. Chargeback Misuse

Initiating a chargeback without contacting SEUYCO first is considered a breach of our Terms.

During disputes, SEUYCO will submit:

  • Proof of delivery
  • Listing descriptions
  • Product photos
  • Transaction logs
  • Fraud-safety evidence
  • Customer communication records

Fraudulent chargebacks may result in:

  • Permanent account ban
  • Notification to card issuer fraud departments
  • Submission to commerce fraud databases where permitted

4. Lost, Delayed, or Returned Packages

Carrier delays, missed delivery attempts, or returned-to-sender situations are not grounds for chargebacks.

Customers are responsible for:

  • Monitoring tracking
  • Receiving signature-required packages
  • Paying reshipment fees (if applicable)

5. Digital Evidence Retention

SEUYCO retains all:

  • Order logs
  • IP and device data (where permitted)
  • Tracking data
  • Communication records

This documentation is used exclusively for fraud prevention and dispute resolution.

6. Contact for Dispute Resolution

Before initiating a dispute, you must contact:

SEUYCO Dispute Support
 support@seuyco.com
 Response Time: 1–2 business days