Shipping Policy

1. General Shipping Process

Most items are shipped to SEUYCO’s fulfillment center for verification and quality control prior to delivery. Once received, items are processed and prepared for shipment to their final destination.

Certain items may be drop-shipped directly from our vetted partners. All drop-shipped items come from suppliers who have completed SEUYCO’s onboarding and quality assurance process and meet our standards for authenticity and condition.

The standard shipping timeframe for all orders is 5–10 business days from the date full payment is received.

2. Processing Time

Orders are processed within 5–7 business days after full payment is received. These processing times are estimates and not guaranteed.

Orders may ship from SEUYCO fulfillment centers or directly from approved partner locations, depending on the item’s storage location.

If any unforeseen delays occur, SEUYCO will notify customers via email with an updated shipping estimate.

3. Shipping and Delivery Responsibilities

Once an order has been transferred to the carrier, SEUYCO is not responsible for delivery-related issues, including but not limited to:

  • Carrier delays
  • Missed delivery attempts
  • Delivery errors resulting from the address provided at checkout
  • Failure to retrieve packages from carrier pickup locations

Customers must contact the carrier directly for any delivery concerns using the tracking information provided at shipment.

4. Fraud Prevention & Shipping Address Requirements

To protect our customers and prevent fraudulent transactions, all orders must be shipped to the address provided at checkout.

SEUYCO cannot update, modify, or reroute a shipping address after payment has been received, regardless of circumstance.
 This policy applies to all domestic and international orders without exception.

5. Domestic Shipping

SEUYCO offers free domestic shipping to the 48 contiguous United States on many items.

Shipping rates for Alaska, Hawaii, and items excluded from free shipping will be calculated and displayed at checkout prior to payment. SEUYCO cannot add or modify shipping costs after checkout.

Items excluded from free shipping may include:

  • Oversized items (e.g., furniture, large artwork)
  • High-value items requiring additional insurance (e.g., fine jewelry, rare collectibles)
  • Delicate or fragile items requiring special handling

For all excluded items, shipping charges will be shown at checkout. Customers should contact SEUYCO prior to purchase with any questions regarding shipping cost or eligibility to support@seuyco.com.

6. Shipping Confirmation & Order Tracking

Once an order has shipped, SEUYCO will send a confirmation email containing tracking number(s) from info@seuyco.com.
 Please allow up to 72 hours for tracking information to activate in the carrier’s system.

7. Customs, Duties, and Taxes (International Orders)

For international shipments, all customs duties, taxes, VAT, import fees, or related charges are the sole responsibility of the customer. SEUYCO does not collect or remit these fees and is not responsible for delays caused by customs processing.

If a customer refuses to pay required customs fees, the shipment may be returned or abandoned by the carrier. In either case, the customer forfeits the purchase unless they pay all reshipment and carrier-return fees.

8. Damages & Lost Packages

SEUYCO Auctions takes great care in packaging every order; however, we are not liable for items that are damaged or lost during transit by the shipping carrier.

If your order arrives damaged, you must notify both the shipping carrier and SEUYCO Auctions within three (3) calendar days of the package being marked as delivered.

To be eligible for a damage claim, you must retain the original shipping box, all packing materials, and the damaged item(s) until the claim has been resolved. Do not discard or alter any packaging.

Please submit the following to our support team:

Clear photos of the exterior shipping box, including the shipping label.
Photos of all packing materials and any packing slips included in the shipment.
Clear photos of the damaged item(s), showing the damage from multiple angles.
Photos showing how the item was packed inside the box.
Failure to provide the required documentation, or disposing of the packaging before the claim is completed, may result in the shipping carrier denying the claim. In such cases, SEUYCO Auctions may be unable to provide a refund, replacement, or other resolution

9. Returned-to-Sender Shipments

If a package is returned to SEUYCO or one of our partner fulfillment centers as “Returned to Sender,” the customer is responsible for all additional shipping and handling (S&H) fees required to resend the item.
 This applies even if the original order qualified for free shipping.

Returned-to-sender situations may occur due to:

  • Missed or unattempted delivery attempts
  • Failure to retrieve packages from a carrier pickup location
  • Refusal of delivery
  • Incorrect, incomplete, or outdated shipping addresses
  • Signature-required packages not being signed for
  • Inability to modify delivery details after shipment
  • Customer relocation without updating address at checkout

These circumstances are beyond SEUYCO’s control and do not qualify for waived reshipment fees.

Reshipment fees must be paid in full prior to re-dispatching any returned item.