Returns & Refunds Policy

Returns & Refunds Policy

1. All Sales Are Final

Due to the nature of our business—specialized collectibles, authenticated goods, artwork, vintage items, and consigned inventory—all sales are final. SEUYCO does not accept returns, refunds, or exchanges except in the limited circumstances outlined in Section 2.

2. Eligibility for Return (Limited Circumstances Only)

A return may be approved only in the following cases:

  1. The item arrives damaged during transit (see Section 4).
  2. The item received is materially different from the description provided in the listing.
  3. The incorrect item was shipped due to a fulfillment error.

If a return request does not fall under one of the categories above, it will not qualify for approval.

3. Non-Returnable Items (No Exceptions)

The following items cannot be returned under any circumstances:

  • Items sold in “as-is” or vintage condition
  • Items with known wear, age, or patina as described
  • Artist editions, lithographs, posters, and works sold “after” or “in the style of” the artist
  • Jewelry, apparel, footwear, textiles, and accessories
  • Items drop-shipped from partner locations
  • Items where tamper-evident tags or packaging have been removed or altered
  • Items returned due to buyer’s remorse or preference

SEUYCO reserves the right to deny any claim that does not meet the strict criteria of Section 2.

3A. Unique, One-of-a-Kind & Limited Inventory Items

SEUYCO specializes in rare, unique, vintage, collectible, and consigned inventory. Unlike mass-produced goods from big-box retailers, many SEUYCO items are:

  • One-of-a-kind or non-replaceable
  • Limited editions
  • Sourced through private collections
  • Available as single-quantity items only
  • Irreplaceable if returned or worn

Because of this, we cannot accept returns based on preference, uncertainty, or expectation differences.
 Once purchased, the item is removed from the secondary market and cannot be restocked.

This is a primary reason all sales are final, except for cases listed in Section 2.

4. Damaged Items

If an item arrives damaged, the customer must notify both SEUYCO and the carrier within 3 days of delivery.

To file a damage claim, customers must provide:

  • Photos of the damaged item(s)
  • Photos of all packaging and the shipping box
  • The original shipping label
  • A description of the damage
  • Any additional documentation required by the carrier

All packaging must be retained until the claim is resolved.
 Claims submitted after 3 days may not be eligible.

5. Misdescribed Items

If a buyer believes the item received is materially different from the listing:

  • SEUYCO must be contacted within 3 days of delivery.
  • Photos, measurements, and supporting documentation must be provided.
  • SEUYCO will evaluate whether a significant discrepancy exists.

If approved, a prepaid return label will be issued.
 Items must be returned in the exact condition received to qualify for a refund.

6. Incorrect Item Received

If the wrong item is delivered:

  • Customer must notify SEUYCO within 3 days
  • Photos confirming the incorrect item must be provided

If the correct item is available, it will be shipped.
 If not, a refund will be issued once the incorrect item is returned.

7. Sizing Acknowledgment for Shoes, Apparel & Wearables

For any item with a listed size—such as shoes, clothing, belts, hats, or accessories—the buyer acknowledges and agrees that:

  1. They have confirmed the size prior to purchase.
  2. They understand how the listed size corresponds to their personal fit.
  3. They are not purchasing the item to test or try the fit.
  4. Fit dissatisfaction does not constitute a defect, misdescription, or reason for return.

Returns due to improper fit or size preference cannot be accepted.

Customers may request additional measurements or clarification prior to purchase.

8. Refund Processing (If Approved)

If a return is approved under Sections 2–6:

  • Refunds will be issued back to the original payment method
  • Refunds are processed within 5–7 business days after inspection
  • Items must be returned in their original, undamaged condition
  • Refunds will not be issued for:
  • Items returned without approval
  • Items returned used, worn, altered, or damaged
  • Missing packaging, certificates, COAs, tags, or accessories

9. Returned-to-Sender Shipments

If a package is returned to SEUYCO (or a partner location) as “Returned to Sender,” it does not qualify as a return.

Returned-to-sender situations may occur due to:

  • Missed delivery attempts
  • Failure to pick up from a carrier facility
  • Refusal of delivery
  • Incomplete, outdated, or incorrect addresses
  • Signature-required packages not being signed for
  • Customer relocation without updating shipping address
  • Carrier restrictions preventing address changes after shipment

These situations are outside of SEUYCO’s control and do not qualify for waived shipping fees.

Customers must pay all additional reshipment charges for RTS packages.

10. Chargebacks & Payment Disputes

Initiating a chargeback without contacting SEUYCO constitutes a breach of policy.
 SEUYCO will provide:

  • Proof of delivery
  • Listing details
  • Photos and documentation
  • Tracking records
  • Fraud-prevention confirmations
  • Communication history

Fraudulent disputes may result in account suspension or other actions.

11. Contact Information

For questions or claim submissions:

SEUYCO Customer Support
 support@seuyco.com