Frequently Asked Questions (FAQ)
Who do I contact with questions?
Email support@seuyco.com — replies within 1–2 business days.
What if my item arrives damaged?
Report damage within 3 days of delivery with photos and packaging details.
Do you ship internationally?
Yes. The buyer is responsible for all customs duties, taxes, and import fees.
What if the item doesn’t fit?
Fit or sizing dissatisfaction is not grounds for return. Please review measurements before buying.
My package says “Returned to Sender.” What happens next?
You will need to pay additional shipping fees to resend the item.
Do you guarantee authenticity?
All items are described accurately and vetted by SEUYCO or our approved partners.
Please see our Authentication & Guarantee Policy.
When will my order ship?
Most orders ship within 5–10 business days. You will receive tracking once your order is dispatched.
Can I return my item?
Most items are final sale due to their one-of-a-kind nature. Please review our Returns & Refunds Policy.
Can I change my shipping address?
No. For fraud protection, addresses cannot be changed after payment.
Why was my order canceled?
Orders may be canceled due to fraud flags, unavailable inventory, or payment issues.